Using a BillJean app
Installation, connecting Stripe or QuickBooks, permissions, and bugs.
Support
How can we help?
Questions about installing, connecting or removing a BillJean app? Email hello@billjean.com and a person will reply, usually within one business day.
Data and privacy requests
Access, deletion or questions about how we handle data.
Report a vulnerability
Found a security issue? Tell us privately and we'll look into it promptly.
Common questions
Where do I install a BillJean app?
BillJean apps are listed on each CRM's own marketplace, such as Salesforce AppExchange or the Pipedrive Marketplace. Install from there, then follow the in-app steps to connect Stripe or QuickBooks.
What permissions does the app need?
Each app requests only the scopes its features need, such as reading invoices and payments, or creating invoices if you use that feature. The connected service shows the exact permissions on its authorization screen before you approve.
Do you store credit card numbers?
No. Card details stay with Stripe. We may display limited details that Stripe provides, such as card brand and last four digits.
How do I disconnect Stripe or QuickBooks?
Use the disconnect option in the app's settings, or revoke access directly from your Stripe or QuickBooks account. Either way, BillJean loses access right away.
What happens to my data if I uninstall?
We delete the associated data from our active systems within 30 days, and backups age out within 90 days. See the Privacy Policy for details, or email us to request earlier deletion.
Can you build an app for a different CRM?
Possibly. Email hello@billjean.com and tell us which CRM and billing tools your team uses.